Free Shipping on ALL U.S. Orders!!!
Free Shipping on ALL U.S. Orders!!!
Cart 0

Shipping and Returns

SHIPPING

We currently ship with the following global carriers with tracking: FedEx

Orders are generally shipped within 5-7 business days for US Shipping, 10-15 business days for Canada and up to 16-18 days for Worldwide shipping.

Please note that during the holidays, delivery may take slightly longer due to increased order volume.

 

RETURN POLICY

With online shopping comes the greatest challenge there is – buying without trying. It’s understandable that you may have ordered something you thought you would like based on the image and description, yet you feel it didn’t meet those standards in real life.

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will issue a full refund to the original method of payment.

We will issue a full refund to the original method of payment within 24 hours of receiving the returned merchandise in original condition.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece (s) back via Fedex/DHL/UPS not USPS.

 

CANCELLATION POLICY

You may cancel or amend your order within 24 hours of your purchase.

Cancellations after 24 hours will require you to return the undamaged merchandise to us to receive a full refund. We cannot exchange your order after 24 hours, as it will have already gone into production.

 

TRACKING YOUR ORDER

Once your order is prepared for delivery, you will receive an email confirmation with tracking details and expected delivery times from the carrier.

 

LOST PACKAGE?

If your product hasn’t arrived within the estimated time, or it shows that it has been delivered, but you haven’t received your package, please contact us so we can help resolve the matter! Email us at support@thecartelproject.com

 

MORE INFORMATION

For International Orders please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government.

We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!